PetHealth Pro
Draft — not yet reviewed by a lawyer. These terms describe how the product actually behaves. The operating entity is now named, but its registered address and company number are still missing, the governing-law and consumer-rights wording is unwritten, and the liability provisions in particular need professional review. Do not rely on them as a binding contract until that has happened. The page is set to noindex until then.

Legal

Terms of service

Last updated .

1. Who these terms are with

PetHealth Pro is operated by Black Elephant Holdings LLC, [registered address], [company number] ("we", "us"). By creating an account you agree to these terms. If you do not, do not use the service.

2. What the service is — and is not

PetHealth Pro is a record-keeping and reminder tool for animal health information.

It is not a veterinary service. We do not diagnose, we do not prescribe, and nothing in the product — including anything the health assistant says — is veterinary advice. Decisions about an animal’s care are for you and a qualified veterinary professional. If an animal is unwell, contact a vet.

Reminders are a convenience, not a guarantee. Notifications can be delayed or lost by networks, devices and mail providers outside our control, and you remain responsible for your animals’ care.

3. Your account

  • You must be 16 or over to create an account.
  • Give accurate details and keep your sign-in method secure. We strongly recommend a passkey.
  • You are responsible for what happens under your account, including what people you have invited do with the access you gave them.
  • Tell us promptly if you think your account has been compromised.

4. Your content stays yours

Everything you enter and upload remains yours. You grant us only the licence needed to run the service for you: to store it, back it up, display it to you and to people you have shared with, index its text so you can search it, and process it to generate the reminders, reports and assistant answers you ask for.

We do not sell it. We do not use it for advertising. We do not use it to train models.

You confirm you have the right to upload what you upload.

5. Acceptable use

Do not use the service to break the law, to store someone else’s records without their agreement, to attempt to reach another customer’s data, to disrupt the service, or to scrape it. We may suspend an account that does. Where it is safe and lawful to do so, we will tell you why and give you a chance to put it right.

6. Plans, billing and cancellation

  • The Free plan is permanent, requires no card, and is not a trial.
  • Paid plans renew automatically for the period you chose until you cancel. Prices are in US dollars and are shown at checkout, together with any tax that applies.
  • Cancel at any time in Settings. The plan runs to the end of the period you have already paid for, then reverts to Free. There is no cancellation fee.
  • If you subscribed through the App Store or Google Play, you must cancel and seek refunds through them; we are not able to do it on your behalf.
  • We may change prices, but not for a period you have already paid for, and we will give you at least 30 days’ notice by email before a change affects you.

Nothing here limits any statutory cancellation or refund right you have as a consumer. [Cancellation and refund wording still to be drafted. The operator is a US entity, but customers in the EU and UK have statutory rights that apply regardless of where we are, and the country list at sign-up includes both.]

7. If you stop paying

Your account returns to the Free plan. Nothing is deleted. Animals and documents beyond the free limits become read-only — you keep full read access and full export rights, you simply cannot add new entries to them until you upgrade again or reduce below the limits.

8. Getting your data out, and deletion

You can export everything at any time, on any plan, at no charge. You can delete your account at any time; deletion is scheduled with a grace window so that an accidental deletion can be undone, after which erasure is permanent and we cannot recover anything for you. Take an export first.

9. Availability

We work to keep the service available and we will give notice of planned maintenance where we reasonably can, but we do not promise uninterrupted service. The installed app keeps recently-viewed records readable while offline, which is the practical mitigation for the moment you most need them.

10. Changes to the service

We may add, change or withdraw features. If we withdraw something you are paying for, or make a change that materially reduces what you receive, we will tell you in advance and you may cancel and receive a pro-rata refund for the unused period.

11. Liability

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, and to the extent the law allows: we are not liable for veterinary outcomes, for decisions taken on the basis of information in the service, or for a missed or delayed reminder; and our total liability in any twelve-month period is limited to the amount you paid us in that period.

[This clause needs review. The cap is unlikely to be enforceable against a consumer in some jurisdictions, and the consumer/business distinction should be made explicit.]

12. Ending it

You can close your account whenever you like. We may suspend or close an account that seriously or repeatedly breaches these terms, or where we are required to by law — with notice and an opportunity to export your data, unless doing so would be unlawful or would put others at risk.

13. Governing law

[To be completed. Black Elephant Holdings LLC is a US entity, but that is not enough to fill this in: contract law in the United States is state law, so this needs the state of formation and the courts being agreed to.] Nothing here removes the protection of the mandatory consumer law of the country you live in.

14. Contact

General: support@thinkpethealth.com
Billing: billing@thinkpethealth.com
Privacy: privacy@thinkpethealth.com
Security: security@thinkpethealth.com

See also the privacy policy, which forms part of these terms.